This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Elk Grove. The City of Elk Grove's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or their designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Jim Ramsey, Risk Manager/ADA Coordinator
8401 Laguna Palms Way
Elk Grove, CA. 95758
(916) 478-2250 Office
(888) 435-6092 TTY
Within 15 calendar days after receipt of the complaint, The ADA Coordinator or their designee will attempt to discuss the complaint and the possible resolutions with the complainant. Within 15 calendar days of the discussion, The ADA Coordinator or their designee will respond in writing or by phone as appropriate, in a format accessible to the complainant. The response will explain the position of the City of Elk Grove and offer options for substantive resolution of the complaint.
If the response by The ADA Coordinator or their designee does not resolve the issue to the satisfaction of the complainant, the complainant and/or their designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or their designee.
Within 15 calendar days after receipt of the appeal, the City Manager or their designee will attempt to discuss the complaint and possible resolutions with the complainant. Within 15 calendar days after the discussion, the City Manager or their designee will respond in writing or by phone as appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by The ADA Coordinator or their designee, appeals to the City Manager or their designee, and responses from these two offices will be retained by the City of Elk Grove for at least three years.